On the terms and conditions set out in this Warranty Card, Comptest Sp. z o.o. with its registered office in 61-005 Poznań, ul. Św. Michała 100 (“Guarantor”) grants, on its own behalf and at its own risk, a Warranty for the products and equipment sold (“Equipment”) as shown on the Purchase Invoice.
The Guarantor agrees to perform on its own behalf and at its own risk all warranty obligations on the Equipment.
The warranty period for the product shall be calculated from the date of its purchase by the Buyer and shall be 12 months counted from the date of sale of the Equipment (according to the proof of purchase: Purchase Invoice).
The warranty shall cover warranty repairs of the Equipment.
The warranty shall cover defects in the Equipment caused by defective parts or damage caused in the production process, provided that such defects arose before the sale of the Equipment or resulted from causes inherent in the Equipment at the time of sale.
II. Warranty Description
A warranty repair is understood as the performance of specialized activities, the purpose and effect of which is to remove the defect of the Device, regardless of the number of parts replaced during one repair.
The guarantor undertakes to repair the defective device. If the removal of the defect is not possible or would involve excessive costs, the service may replace the device with a defect-free one or refund the money.
The condition for exercising the rights under the warranty is that the authorized person (“Client”) performs all operational activities of the Devices as well as other activities in accordance with the Manufacturer’s Manual, if it has been issued or is available on the manufacturer’s website..
The complaint will be considered within 14 working days from the date of receipt of the device by the service.
The warranty period is extended by the time the Device remains under repair – however, this does not apply to the situation when the User (Client) does not collect the repaired Device from the Guarantor, despite notifying him of the repair made. The warranty period is extended only by the time the Device remains under repair, also in the event of a decision to replace the device with an equivalent one.
If it is necessary to import spare parts from abroad, the repair period may be extended by the time needed to import those parts.
The condition for maintaining the warranty is:
a) making any repairs only by the Guarantor,
b) the use of parts supplied only by the Guarantor for repairs.
The Guarantor is not responsible for the timeliness of warranty services if its operation is disrupted by unforeseen circumstances of force majeure.
In the case of unjustified complaints, the costs related to the warranty activities performed by the Guarantor shall be borne by the Customer.
All products and parts replaced as part of the repair become the property of the Guarantor.
Warranty claims should be submitted to the following email address: service@comptest.pl with name, surname, company name, address, phone, email for contact purposes related to the claim and receipt of equipment.
The Customer is informed of the completion of the service request by e-mail or sms, and can then collect the equipment in person or the equipment can be sent back to the Customer at their choice. Personal collection of equipment at the Service Center is carried out after presenting the identity document (passport,driver’s license, identity card). Shipping of equipment to the Customer is carried out to the address specified in the service order form, unless the Customer notifies in writing/e-mail or sms about a different shipping address. In the case of warranty repair, the Service covers the cost of shipping. In the case of post-warranty repair, the Customer shall pay the shipping cost. The customer will be charged the cost of shipping in case of not collecting the equipment.
If the customer does not pick up the equipment within 7 days of being informed of finished repair, the customer will be called to pick up the equipment within 7 days. After the expiration of this period, a contractual penalty for delay will be charged in the amount of PLN 5 for each day of delay in collection with a maximum amount of PLN 500. In addition, after 100 days from the Client’s call to collect the equipment and the Client’s failure to collect the equipment, the Service will have the right to deposit the unclaimed equipment in court.
III. Warranty Exceptions
The warranty does not cover the part of the Product subject to normal wear and tear as well as consumable parts.
The warranty does not cover:
a) defects and damages to the Device resulting from conduct inconsistent with the Manufacturer’s Manual, in particular from improper operation, maintenance, handling, storage, use of improper consumables (e.g. filters), use contrary to intended use
b) mechanical and thermal damage to the Device and the resulting defects as well as defects and damage caused by force majeure (e.g. lightning, typhoons, floods, corrosion, power surges),
c) defects caused by self-performed repairs, alterations and structural changes,
d) activities belonging to the normal operation of the Device as well as those listed in the Manufacturer’s Manual
e) parts subject to wear during normal operation as well as those listed in the Manufacturer’s Manual
f) damage caused in transportation,
g) damage caused by incorrect selection of the Device,
h) claims of the Customer due to the technical parameters of the Device, provided that they are consistent with the information provided by the manufacturer.
The Guarantor has the right to refuse to accept the Device for repair only in the case of:
a) finding physical damage to the Device,
b) finding inconsistencies between the data in the documents and the data on the Device,
c) illegible serial numbers on the Device,
d) breach of seals on the Device.
Terms of repair & warranty
A 12-month warranty is provided for a paid repair. The warranty covers only the scope of the repairs done. The warranty period is extended for the time the device is in the service.
The service is not responsible for hidden defects of the repaired product and irregularities in functioning to the extent not directly or indirectly related to the scope of the repair.
The warranty rights do not include the principal’s right to claim the return of profits during the warranty repair.
The service is not responsible for the loss of device configuration, the issue of security configuration remains on the client side.
The service reserves the right to update the factory software in order to check or repair the fault.
Repair Warranty Exceptions:
a)The warranty does not cover the part of the Product subject to normal wear and consumables.
7. The warranty does not cover:
a) mechanical and thermal damage to the Device and the resulting defects caused by force majeure (e.g. lightning, typhoons, floods, corrosion, power surges),
b) mechanical and thermal damage to the Equipment and defects caused by them, as well as defects and damage caused by force majeure (e.g. lightning, typhoons, floods, corrosion, power surges),
c) defects caused by repairs, modifications and structural changes made by the user himself as well as updating the factory software,
d) activities belonging to the normal operation of the Device as well as those listed in the Manufacturer’s Device User Manual,
e) parts subject to wear during normal operation,
f) damage in transportation,
g) damage caused by incorrect selection of the Device.
Terms & conditions of the service
The customer handing over the device for repair submits a completed and signed repair application form and declares that he accepts the following repair and warranty conditions.
Comptest’s service determines the possibility of repairing the device and the cost of the repair. The acceptance of the repair costs by the Customer takes place by signing the application form. After the repair, the device will be handed over to the Customer i.e sent back to the address indicated by the Customer at his expense.
The Customer is informed of the completion of the service request by e-mail or sms, and can then collect the equipment in person or the equipment can be sent back to the Customer at their choice. Personal collection of equipment at the Service Center is carried out after presenting the Service Order as well as the identity document (passport,driver’s license, identity card). Shipping of equipment to the Customer is carried out to the address specified in the service order form, unless the Customer notifies in writing/e-mail or sms about a different shipping address. In the case of warranty repair, the Service covers the cost of shipping. In the case of post-warranty repair, the Customer shall pay the shipping cost.
The customer will be charged the cost of shipping in case of not collecting the equipment.
If the customer does not pick up the equipment within 7 days of being informed of finished repair, the customer will be called to pick up the equipment within 7 days. After the expiration of this period, a contractual penalty for delay will be charged in the amount of PLN 5 for each day of delay in collection with a maximum amount of PLN 500. In addition, after 100 days from the Client’s call to collect the equipment and the Client’s failure to collect the equipment, the Service will have the right to deposit the unclaimed equipment in court.
